1. General Policy Due to the digital nature of our products (software, presets, plugins, downloads), they cannot be returned once downloaded or accessed. By completing your purchase and downloading the content, you have expressly agreed to the immediate execution of the contract and acknowledged that your right of withdrawal expires once the download or access has started.
Therefore, all sales of digital products are considered final once the files have been delivered/downloaded.
We generally do not offer refunds for:
- Change of mind: You decided you no longer need the product.
- Incompatibility: The product does not work with your system, but the requirements were clearly stated on the product page.
- Lack of expertise: You are unable to use the software due to a lack of necessary knowledge or skill.
- Accidental purchase: The purchase was made by mistake, but the file has already been downloaded.
2. Exceptions (When we issue refunds) We stand behind the quality of our products. While we do not offer refunds for the reasons listed above, we may issue a refund under the following specific circumstances:
- Duplicate Orders: You accidentally purchased the exact same product twice.
- Technical Defects: The file is corrupted, or there is a verified technical error caused by our product that prevents you from using it.
- Undelivered Goods: You were charged, but the download link was never provided.
Note: For technical issues, we require you to allow us the opportunity to troubleshoot and resolve the issue before a refund is granted.
3. How to Request a Refund If you believe you qualify for a refund based on the exceptions above, please contact us within 14 days of your purchase.
Please email us with the following information:
- Order Number: (e.g., #12345)
- Description of the Issue: A clear explanation of why you are requesting a refund.
- Proof of Issue: For technical errors, please attach screenshots or a screen recording demonstrating the problem.
4. Processing and Troubleshooting Upon receiving your request, we may ask for additional information or offer assistance to fix the technical problem.
If your refund request is approved:
- We will initiate the refund to your original method of payment.
- Please allow up to 10 business days for the funds to appear in your account, depending on your bank or credit card issuer.
5. Late or Missing Refunds If you have received a refund approval email but haven’t seen the funds after 15 business days, please contact your bank first. If the issue persists, contact us.